Missing Points

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We are sorry to hear that you have not received your reward. In this article, you can find information on the following topics:

I am missing points for specific surveys

Please note that points can take up to 30 days after the survey closing date, indicated in the invitation email, for our partner and us to credit your points to your account. We understand that this is a long time. Unfortunately, we need to wait for the survey to close and receive all necessary information for our different teams to process the points. As a result, the process can become lengthy. If it has been longer than 30 days, please contact us by clicking on the "Help" button at the bottom-right of the page.

I am missing points for an extended period

If you have been missing all points for an extended period, please sign in to your account on www.askingcanadians.com and verify that we have the correct account number on file.

If it is incorrect, please do not update it right away, instead, contact us by clicking on the "Help" button at the bottom-right of the screen.

If the account number is correct, please contact us by clicking on the "Help" button at the bottom-right of the screen so that we can look further into this.

If we cannot find an error on our end, you might be redirected to contact the customer service team of your incentive choice to ensure your account is working correctly.

Here is how you can reach different customer service teams:

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