Difficulties Joining the Panel

There are many reasons why our system might be rejecting your subscription request. Often, our system rejects your request due to information provided that matches that of another account.

Please note that you can only have one account and receive one type of incentive at a time. This policy is to preserve the accuracy and integrity of our panel. We monitor this very carefully, and if you create a second account, it is likely to be deactivated shortly.

Please find below some information on different common cases for why you are unable to sign up:

• You currently have an active account. Please note that you can only have one account and one type of incentive at a time. If you have an active account, you cannot subscribe again.
• You previously made an account and unsubscribed from our Panel. If this is the case, please contact us by clicking on the "Help" button at the bottom-right of the screen so that we can re-activate your account. Afterwards, you will be able to access your profile and update it.
• You previously attempted to join our panel but never completed your subscription. As a result, your account is inactive. However, we still have your email address in our files, preventing our systems from accepting your subscription request. Please contact us by clicking on the "Help" button at the bottom-right of the screen so that we can delete this previous profile and allow you to sign up again.
• Your card number is already in use. Unfortunately, our system does not accept card numbers that are already in use. If you share a card number with a household member and they already have an account with us using that card, you will not be able to use that card number. If you wish to receive the same incentive, you will need to request a new reward card number from our partner. Alternatively, if you already have an account using that card number, please note that panel members can only have one account.

For more assistance regarding difficulties or questions regarding your subscription, please contact us by clicking on the "Help" button at the bottom-right of the screen.